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To submit a grievances / complaints regarding GST Portal, perform the following steps:
1. Access the www.gst.gov.in URL. The GST Home page is displayed.
2.Use valid credentials to log in to the GST Portal.
Note: Grievances can be sent in before or after logging in to the GST Portal. However, only registered users or Taxpayers can send in payment-related grievances, since they need to include the GSTIN.
3. Click the Services > Payments > Grievance against Payment (GST PMT-07) command.
4. The Grievance / Complaints page is displayed. The Submit Grievance section will open by default.
5. In the Grievance Type drop-down list, select the Grievance Against Payment (GST PMT 07) option.
6. If you have already filed a grievance and are filing it again, enter the previous grievance ID in the Previous Grievance Number field.
Note: If you have logged in to the GST Portal, the state will be filled in for you. Or, if you have already signed in, choose the State from the drop-down menu.
7. In the Grievance Related To drop-down list, select the appropriate choice.
8. The details in the section called Details of Taxpayer (Person) who is filing the complaint are filled in automatically. If you haven’t logged in to the GST Portal, you will need to enter your own information in the Details of Taxpayer (Person) who is reporting the grievance section.
9. Enter the name of the complainant in the “Name of Complainant” field.
10. In the field labelled “Description of Grievance,” write down the details of the problem.
11. Click the “Choose File” button to add a file that supports the complaint.
12. In the CPIN field of the Discrepancy in Payments section, enter the CPIN of the Challan. Information about the CPIN is shown.
13. Use the calendar to choose the date that the money was taken out.
14. Enter the BRN in the BRN field.
15. In case of pre-login, enter Capcha code.
16. Choose the option to Sign with Authorized Signatory’s PAN and then choose the Authorized signatory from the list.
17. To send the form, click the SUBMIT WITH DSC or SUBMIT WITH EVC button.
FILE WITH DSC:
a. Click the YES button.
b. Select the certificate and click on the SIGN button.
FILE WITH EVC:
a. Enter the OTP that was sent to the email address and phone number listed on the complaint form, and then click the VALIDTATE OTP button.
18. On submitting the grievance form, the GST Portal will generate a Grievance Tracking Number and send it to the e-mail address as mentioned in the form. You can check your grievance status after 10 minutes, using the ‘Enquire Status’ service.
How can I monitor the progress / status of my submitted grievance?
To monitor status of your submitted grievances / complaints regarding the GST Portal, perform the following steps:
1. Access the www.gst.gov.in URL. The GST Home page is displayed.
2. Login to the GST Portal with valid credentials.
Note: Status of a Grievances can be enquired before or after logging-in to the GST Portal.
3. Click the Services > Payments > Grievance against Payment (GST PMT-07) command.
4. The Grievance / Complaints page is displayed. Click the Enquire Status section.
5. Enter either your Grievance Number or Date Range. In case, you have not logged in, you can only search the Grievance Number.
6. Click the Search button.
7. The search results are displayed, allowing you to access the status of your submitted grievance.
Note:
- If you are logged in to the portal and have searched using the Date Range option, the search result will show the status of all submitted grievances along with their respective Grievance Numbers.
- Depending on how they were handled, all complaints will have one of the following statuses:
- Submitted: On submission of grievance
- Resolved: Once the grievance gets resolved.
8. You can click the Grievance Number and corresponding details will be dislayed in read-only mode.
